Cancellation Policy

This Cancellation Policy explains when and how an order placed on Revoshop may be cancelled and how eligible refunds are handled.

Eligibility for Cancellation

Orders may be cancelled only before they have been packed or dispatched. Once an order has been packed or shipped, it cannot be cancelled. However, it may qualify for return under our Return and Refund Policy.

Step-by-Step Cancellation Process

1. Email support@revoshop.in as soon as possible.
2. Include your order number, registered email address or phone number, and reason for cancellation.
3. Our support team will review the current order status.
4. If the order is eligible, cancellation will be confirmed by email or phone.

Submitting a request does not guarantee cancellation. Cancellation is complete only after confirmation from Revoshop.

Cancellation Charges

No cancellation charge applies when an eligible order is cancelled before packing or dispatch. Shipping, payment-gateway, COD, or handling charges already incurred may be deducted where applicable. If Revoshop cancels an order because an item is unavailable or cannot be fulfilled, the customer will receive a full refund without cancellation charges.

Non-Cancellable and Non-Refundable Items

Cancellation or refund is not available for:

• Orders already packed or dispatched
• Used, worn, washed, altered, or damaged products
• Personalized, customized, or made-to-order products
• Products marked “Final Sale” or “Non-returnable”
• Items returned without original packaging, tags, or accessories
• Orders that do not satisfy the published return conditions

Refund Timeline

Approved prepaid-order refunds will be returned to the original payment method within 7–10 business days. Banks and payment providers may require additional processing time.

Contact Us

For questions about cancellations or refunds, contact support@revoshop.in.