How to Place an Order

To place an order on Revoshop, follow these simple steps:

1. Browse our products and add the items you wish to purchase to your cart.
2. Click the “Cart” icon when you are ready to checkout.
3. Review your cart and click “Proceed to Checkout.”
4. Enter your shipping and billing information.
5. Select a shipping method and payment method.
6. Review your order and click “Place Order” to complete your purchase.

Order Confirmation

After placing your order, you will receive a confirmation email with the details of your purchase. You can also track your order status directly on our website.

Cancellation Policy

Eligibility for Cancellation

Orders may be cancelled only before they have been packed or dispatched. Once an order has been packed or shipped, it cannot be cancelled. However, it may qualify for return under our Return and Refund Policy.

Step-by-Step Cancellation Process

1. Email support@revoshop.in as soon as possible.
2. Include your order number, registered email address or phone number, and reason for cancellation.
3. Our support team will review the current order status.
4. If the order is eligible, cancellation will be confirmed by email or phone.

Submitting a request does not guarantee cancellation. Cancellation is complete only after confirmation from Revoshop.

Cancellation Charges

No cancellation charge applies when an eligible order is cancelled before packing or dispatch. Shipping, payment-gateway, COD, or handling charges already incurred may be deducted where applicable. If Revoshop cancels an order because an item is unavailable or cannot be fulfilled, the customer will receive a full refund without cancellation charges.

Non-Cancellable and Non-Refundable Items

Cancellation or refund is not available for:

• Orders already packed or dispatched
• Used, worn, washed, altered, or damaged products
• Personalized, customized, or made-to-order products
• Products marked “Final Sale” or “Non-returnable”
• Items returned without original packaging, tags, or accessories
• Orders that do not satisfy the published return conditions

Refund Timeline

Approved prepaid-order refunds will be returned to the original payment method within 7–10 business days. Banks and payment providers may require additional processing time.

Returns and Exchanges

Revoshop accepts returns and exchanges within 7 days of delivery, unless otherwise specified for a product. Returned items must be new and unused. A clear, uncut video of opening the parcel is required. To request a return or exchange, contact us to obtain a Return Authorization Number (RAN). Return shipping is the customer’s responsibility unless otherwise stated. Refunds are processed after the returned items are received and inspected.

Return Exceptions

The following items are not eligible for return:

• Items that have been worn, used, washed, altered, or damaged after delivery
• Personalized, customized, or made-to-order products
• Final sale or non-returnable products
• Items without their original packaging, tags, or accessories

Questions

For questions about orders, cancellations, returns, or refunds, contact support@revoshop.in.

Additional Terms and Conditions

• Revoshop reserves the right to limit or reject returns that do not meet this policy.
• Return shipping costs are the customer’s responsibility unless otherwise stated.
• Refunds for approved returns are processed within 10 business days after the returned item is received and inspected.

We hope this information helps you shop confidently with Revoshop.